Please read these terms carefully before using our platform
Last updated: 28/10/2025
This website is operated by KodamaConnect PTY LTD ABN 95 690 946 484 (we, our or us). It is available at: kodamaconnect.com and may be available through other channels.
By using our Site, you agree to these terms of use and our Privacy Policy (Terms). Please read these Terms carefully. If you do not agree to them, you must stop using our Site immediately.
We may update these Terms from time to time by publishing changes on our Site. You should check this page regularly to stay informed of any updates. Content on our Site may change without notice, and we are not liable if any content becomes inaccurate or out-of-date.
We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses require our prior written consent.
You must not use our Site in any way that:
If you misuse our Site, you may be held personally liable.
You must be at least 18 years old to use our Site. If you are under 18, you may only use our Site with parental or guardian supervision, and they must agree to these Terms on your behalf.
We provide a telehealth platform that allows patients to conduct video consultations with independent healthcare practitioners.
Important: We are not a healthcare provider. We do not provide medical advice, diagnosis, or treatment. Healthcare services are provided by independent practitioners who use our platform.
You understand and agree that:
Any disputes about healthcare services should be directed to the practitioner, not to us.
By conducting a telehealth appointment on our platform, you agree to:
Cancellation and refund policies are set by individual practitioners, not by us.
We may offer practitioners the ability to integrate third-party AI scribe services that transcribe and summarize telehealth appointments. This is an optional feature that will be available in the future.
How AI Scribe Integration Works:
We are not responsible for:
Any concerns about AI scribe services should be directed to the practitioner or the AI scribe provider directly.
All fees are in Australian Dollars (AUD) and processed through Stripe, our third-party payment processor. By providing payment information, you authorize us to charge applicable fees to your payment method.
Appointment fees are non-refundable unless the practitioner's cancellation policy states otherwise. You may need to agree to additional terms with Stripe to use our payment services.
If a payment fails, you remain responsible for outstanding amounts and authorize us to charge your updated payment method.
To use our platform, you need:
Technical issues may affect your ability to conduct appointments, including internet connectivity problems, device compatibility issues, server outages, or software bugs. We are not liable for loss, damage, or inconvenience from technical difficulties.
We store personal information (including your name, contact details, and account data) on Amazon Web Services servers located in Sydney, Australia.
Video and audio consultations are conducted using LiveKit Cloud, which operates a global network of data centers including in Australia. During appointments, video and audio streams are transmitted through LiveKit's infrastructure, which automatically routes participants to the nearest data center to optimize performance.
We implement industry-standard security measures including encryption of data at rest and in transit. You agree that we maintain security measures to reasonable industry standards. We cannot guarantee that our security will be error-free, that data transmissions will always be secure, or that unauthorized parties will never defeat our security measures.
Using our platform involves transmitting data over networks we do not own or control. We are not responsible for data lost, altered, intercepted or stored across such networks, or for technical issues caused by third parties beyond our reasonable control.
We rely on third-party providers to deliver our platform, including:
LiveKit Cloud operates data centers globally, including in Australia, and automatically routes participants to the closest data center to optimize connection quality and minimize latency. Video and audio from your appointments are transmitted through LiveKit's infrastructure.
If practitioners enable optional AI scribe integration (a future feature), appointment audio may be transmitted to third-party AI scribe services chosen and controlled by the practitioner.
We may experience service disruptions due to issues with these third-party providers, and we are not liable for disruptions, suspensions, or terminations resulting from third-party infrastructure issues beyond our reasonable control. We may subcontract services to third-party providers without your consent.
Content on our Site is for general information only. It does not consider your specific circumstances and is not medical, health, or professional advice. We use reasonable efforts to ensure content accuracy and completeness but make no guarantees about it.
We own or license all rights in our Site and its content. Using our Site does not give you any ownership rights. You must not:
Our Site may link to third-party websites, including practitioners' sites. We do not control, endorse, or take responsibility for third-party content. Visit third-party sites at your own risk.
We may suspend your access immediately if:
We may also temporarily suspend access for scheduled maintenance. Where practical, we will provide advance notice of maintenance.
We reserve the right to discontinue our Site in whole or in part. For planned discontinuance of the entire Site, we will provide at least 90 days' written notice where practical.
However, we may discontinue immediately without notice in emergencies, including:
We rely on third-party providers for our infrastructure. If access to this infrastructure is terminated, we reserve the right to terminate our service with at least 90 days' written notice where practical.
We may exclude any user from our Site immediately at our sole discretion.
We are not responsible for any loss you suffer from discontinuance or exclusion.
If your account or our service is terminated for any reason, we will:
You can request account termination anytime through your account Settings or by contacting us at support@kodamaconnect.com.
To the maximum extent permitted by law, we make no warranties about our Site or content, including that:
Other than warranties expressly stated in these Terms or statutory guarantees that cannot be excluded, we provide no warranties about your use of our platform.
You use our Site at your own risk.
We are not liable for service disruptions due to circumstances beyond our reasonable control, including third-party infrastructure unavailability, natural disasters, acts of terrorism or war, industrial action, or government directives.
To the maximum extent permitted by law, we are not responsible for any loss, damage, or expense you or any third party suffers arising from:
To the maximum extent permitted by law, our total liability under these Terms is limited to (at our option):
Claims about healthcare services must be directed to the relevant practitioner.
Nothing in these Terms restricts, excludes, or modifies any rights you have under Australian law that cannot be excluded (including consumer guarantees under the Competition and Consumer Act 2010 (Cth)).
If any law implies a condition or warranty that cannot be excluded, our liability for breach is limited (at our option) to:
You may terminate your access anytime through your account Settings or by contacting us.
We may terminate in accordance with the Discontinuance section above.
When these Terms end, all restrictions and limitations of liability survive termination.
If a dispute arises, the party claiming the dispute must give written notice to the other party with details and a proposed resolution.
Within 7 days, the parties must meet (through senior executives or managers with authority to resolve the dispute) to attempt resolution in good faith. All aspects of this meeting are privileged except the fact it occurred.
If the dispute is not resolved within 21 days of the notice, either party may refer it to litigation by written notice.
If any provision of these Terms is invalid or unenforceable, it will be read down as narrowly as necessary to be valid. If it cannot be read down, it is severed without affecting the rest of these Terms.
You cannot assign these Terms or your rights under them without our prior written consent.
These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of courts in New South Wales and any courts entitled to hear appeals from them.
Our Site may be accessed outside Australia. We make no representation that it complies with laws outside Australia. If you access from outside Australia, you are responsible for complying with your local laws.
KODAMACONNECT PTY LTD
ABN 95 690 946 484
Email: support@kodamaconnect.com